Casinostars Switches Off Deposits, Play and Withdrawals When ID Is Not Sent Within 30 Days

The Casinostars KYC policy sets out when documents are requested, which ones are accepted, how they are checked and what happens when they do not arrive. It refers to the Anjouan Gaming Board's regulations and confiscates nothing. The gaps are at either end of the process.

• A request at an unstated deposit threshold. The company runs an automated system that flags a player and sends an email requesting documents once a certain deposit threshold is reached, and the policy gives no amount. The general terms, a separate document, set identity verification on any withdrawal above the equivalent of €200, and this policy does not repeat it. A player cannot tell from the KYC policy at which deposit the request will arrive.
• No withdrawals until verified. "No withdrawals are processed from a customer’s account until the KYC verification is completed." The account stays flagged until the documents are received and verified, and the policy states no time for that check. The wait between upload and a first withdrawal has no stated end.
• Two documents, one six-month date. "To fulfil the company’s KYC obligations, the customer must submit a valid ID and Proof of Address document dated within the previous six (6) months." Accepted ID is a current signed passport, a photocard driving licence, a national ID card or another government-issued photo ID. Accepted proof of address is a city or inland revenue tax bill, a utility bill, a bank statement, an insurance certificate or official government correspondence, and a mobile phone bill is not accepted. The sentence can be read as putting the six-month date on the ID as well, and the policy does not settle which document it means.
• Thirty days, then the account is switched off. "Where the end-user fails to submit documents within thirty (30) days of the initial request the relevant team is alerted and will request again. In those cases, the account will be disabled (meaning the deposit, gameplay and withdraw options switched off)." Withdrawals are among the options switched off, and the policy says nothing about the balance left in a disabled account or how to reopen it.
• Restriction, not confiscation, for forged documents. "Where documents are found to be falsified or the end-user is identified as underage, account(s) are immediately restricted." The sanction the policy names for forged documents or an underage player is a restriction on the account, with no confiscation of funds.
• Checked by a third party, answered by email. Documents are uploaded or photographed through links in the automated email, captured and verified with the help of a third-party identity verification provider, and matched by the company against the details given at registration. A verified player is emailed, and incomplete documents get a follow-up. Both outcomes are answered, so the player is told which one applies.

Thirty days is a workable window, and nothing in the policy takes money. What it leaves open is the start and the end: the deposit that triggers the request is not stated, and neither is what happens to the balance once the account is switched off.