Glorbet Reserves the Right to Confiscate an Account's Balance Under Eight Clauses, Including Unanswered Phone Calls

Glorbet's terms and conditions, last updated on 18 January 2026, name Digital GBI, registered in Costa Rica under number 3-101-458921, as owner and operator of glorbet.com. They are governed by the laws of Costa Rica, with exclusive jurisdiction in its courts. The sanction that recurs through the document is the loss of the balance.

• Eight clauses reserve the right to confiscate the balance. They are 2.2 (a disposable email address or phone number), 2.5 (multiple accounts, including those of family, household or otherwise connected people), 5.2 (documents not completed in the established time period), 5.3 (the results of a background investigation), 6.2 (use the company deems to violate the terms or harm it), 7.1 (illegal funds), 8.5 (a phone number that is incorrect, missing or false, or a call that goes unanswered) and 8.9 (not complying with verification requirements, or a breach of any provision). Clause 2.2 reads: "we reserve the right to block and terminate your Account and/or confiscate all monetary funds available on such Account." Each is a right the company holds, and in most of them the company decides whether the trigger has occurred.
• Unanswered calls can cost the account. Clause 8.5 lets the company request a phone call on the number provided, and reads: "In case the provided phone number is incorrect, missing or false or You do not answer our phone call irrespective of our multiple attempts to reach You within a reasonable period of time, We reserve the right to block and terminate Your Account and confiscate all monetary funds available on Your Account." No number of attempts and no length for the reasonable period is stated. The trigger can be calls that go unanswered, with no finding of wrongdoing.
• Every deposit must be turned over twice. Clause 9.1.1 reads that "Your deposit amount must be wagered, be turned over 2 (two) times" on slots, casino games and live games. Clause 7.8 adds the right to apply a wagering requirement of up to 5 times the deposit when the company suspects the service is being used as a mixer. On a deposit of 100, two turnovers is 200 of bets and five would be 500. Getting a deposit back out takes play through it twice, and up to five times on suspicion.
• Suspicion alone can end the account with no refund. Clause 7.2 covers a suspicion of "fraudulent, unlawful or improper activity" and states that "the Company is under no obligation to refund You any funds that may be in Your Account." Clause 7.7 says the same where the company deems that AI software was used, and clause 7.6 bans any program that, "in our opinion, is endowed with Artificial Intelligence". The test for prohibited software is the casino's opinion.
• The one closure with no stated reason returns the funds. Clause 2.10 allows the company to terminate an account at any time at its "sole discretion, without providing cause or explanation", and continues: "We will notify You if this happens and refund You all funds available on Your Account at the time of termination." Clause 2.11 deducts the relevant withdrawal charges and leaves the method of repayment to the company. Most of the clauses that give a reason are the ones that keep the money.
• Verification is for suspected fraud in one clause and for many reasons in another. Clause 8.1 says "we will only request KYC verification in cases where fraudulent activity is suspected", for users transacting in cryptocurrency. Clause 8.3 lets the company apply due diligence measures "any time, at its sole discretion and with or without providing the reasons and explanations of doing so", including when a deposit or withdrawal passes a limit the company sets from time to time. Documents are due within 30 calendar days of a request, failing which the company reserves the right to lock the account (8.7), and clause 5.2 allows copies to be notarised or certified with Apostille "If deemed necessary". A player cannot tell from clause 8.1 which requests to expect.
• Any withdrawal can be paid in instalments, with no threshold. Clause 9.3 reads that "the Company reserves the right to allow You to withdraw monetary funds from Your Account in installments." The number and period "will be determined by the Company reasonably, on case by case basis" and may vary with the payment channel. No amount above which this applies and no longest period are stated, and clause 9.4 says "Certain requests on withdrawals can take considerable amount of time" and lets the company approve those "within reasonable period of time". The withdrawals section gives no figure for how long a payout takes.
• A 5% monthly fee on a dormant account. After twelve consecutive months with no transactions an account is dormant, and the company emails a notice up to thirty days before it becomes inactive. Clause 2.7 continues: "If We are unable to contact you after making reasonable attempts once Your Account is inactive, We will apply a 5% administrative fee per month to your Account." It adds that fees "can bring Your Account balance to zero". The clause does not say what the 5% is a percentage of.
• Seven business days to dispute, and the company's records are final. Clause 12.2 reads: "No claims or disputes will be considered more than 7 (seven) business days after the date of the original transaction." Clause 12.1 says that, "without prejudice to Your other rights and remedies", the company's records "shall be the final authority in determining the terms of Your use of the Services" and that the player has "no right to dispute the Company's decisions in regard to such matters". Clause 13.7 limits the company's liability to the lesser of the player's authentic wagers in the month before a written claim and EUR 1,000, and the claim itself must be made within one month of the event. A claim raised after seven business days is not considered.

One part of the document runs the other way. Changes to the terms come with at least 14 days' notice by pop-up and email (clause 1.6), and an account closed at the company's sole discretion gets its funds back (2.10). The routes that take the balance are, in most clauses, ones the company triggers by its own finding or suspicion.