Novajackpot Responsible Gaming Policy: What Players Need to Know
Reviewed by
Kelia Nauman
· 11 Aug 2026
Worse for players
Slightly NegativeNovajackpot's Responsible Gaming Policy offers standard self-exclusion options and helpful resources, but relies entirely on manual email requests. The exclusion is processed only "as soon as practicable" rather than instantly, and the policy places all responsibility on the player to avoid opening duplicate accounts.
The record
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Terms captured13 Jun 2026
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Terms assessed13 Jun 2026
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Human reviewed11 Aug 2026
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Published11 Aug 2026
We capture tracked terms pages on a fixed schedule. Every assessment is scored for player impact and human-reviewed before it joins the public record.
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What this means for players
Novajackpot's Responsible Gaming Policy outlines the brand's commitment to player safety and provides basic tools for managing gambling habits. While the policy includes essential self-assessment questions and links to reputable support organizations, it is somewhat player-hostile due to its reliance on manual, non-instant processes and the shifting of liability onto the player.
- Self-Exclusion Process: To self-exclude, players must send an email to support@novajackpot.com. The casino states they will close the account "as soon as practicable". This lack of an automated, instant self-exclusion button in the player dashboard is a disadvantage for players who need immediate protection.
- Liability for Duplicate Accounts: The policy explicitly states that it is the player's sole responsibility to notify the website of any other accounts they hold and to commit not to open new ones. The casino will make "reasonable efforts" to prevent new accounts but accepts no responsibility or liability for any losses incurred on other accounts during a self-exclusion period.
- Age Verification and KYC: Registration for anyone under the age of 18 is strictly prohibited. The casino actively verifies player ages, and any winnings accumulated by underage players will be canceled and confiscated.
- Absence of Automated Limits: This document does not mention any automated player-facing tools such as daily, weekly, or monthly deposit limits, loss limits, or session timers. The lack of these proactive, self-managed tools means players must rely entirely on manual support requests to manage their spending.
Players should watch out for the delay in self-exclusion processing. Because the account closure is not instantaneous and is handled manually via email, players remain vulnerable to further losses until the support team processes the request. If you decide to self-exclude, we recommend withdrawing your remaining balance first and following up with support to ensure the exclusion has been fully applied across all associated platforms.
Evidence — full-page captures
Each exhibit is the full terms page exactly as it stood at that moment, archived by us. The originals are large images and open in a new tab.
Clause 19, the cap of €50 for up to 50 free spins and €100 above with the excess voided, is deleted two days after it was added. Winnings from the welcome package's 250 free spins are again limited only by the 40x wagering of Clause 13. The rest of the 20 August edit stands: Clause 18 keeps its new one-line 10x wording, and the two deleted clauses — the right to deny a bonus at any time and the right to demand documents before crediting one — do not return. The document now has nineteen clauses; on 19 August it had twenty-one.
A new Clause 19 limits what free spins can release to the real balance: €50 for up to 50 free spins, €100 for more than 50, and "Any amount exceeding that will be voided." The welcome package advertises 250 free spins in batches of 100, 50 and 100, so the most all of them can pay together is €250. The same edit rewrote Clause 18 from a five-country max-win rule into a one-line restatement of the 10x cap Clause 12 already applies to everyone, and deleted two clauses the casino had kept for itself: the right to deny a bonus "at any time, including prior to crediting", and the right to demand ID, proof of address and proof of payment before crediting one. One cap on the player came in; three rights held by the casino went out.
Four days after Clause 18's worked example grew from five currencies to thirteen, it shrinks again: PLN, NOK, AUD, CAD, CHF, CZK, HUF and NZD are gone, and 3,800 THB and 13,000 JPY — with ceilings of 38,000 THB and 130,000 JPY — take their place beside the euro, dollar, real, peso and sol. For the first time the example quotes a currency of Thailand or Japan, two of the five countries the 10x Max Win rule is written for. The deposit-bonus clauses keep all thirteen; the win-cap example is back out of step with them.