Tsars Triples Its Post-KYC Withdrawal Time to 72 Hours, Refunds Included

Tsars has modified clause 8.2 of its General Terms and Conditions, covering the timeframe for withdrawals, refunds of unused deposits included. Previously, once a player completed KYC verification and had their account approved, an eligible refund request was processed within 24 hours. The clause now reads within 72 hours.

A refund at Tsars is a reversal of money deposited into the player account and not used for the Services. To qualify there must have been no game activity on the account after the deposit being reclaimed; the request is made by email to support, and all documents the support team asks for to complete KYC must be provided first. Any other withdrawal is treated as a pay-out of winnings rather than a refund.

The edit also introduced a contradiction inside the document. Clause 8.2 now states that withdrawals, including refunds, are provided within 72 hours after KYC completion, while clause 8.3 continues to state 24 hours for the same action in near-identical wording. Comparing the two snapshots, exactly one of the document's four "24 hours" references was changed to 72 — 8.2 was updated and 8.3 was left as it was. The terms do not resolve which figure applies.