Tsars Triples Refund Processing Time the Day After Tripling Payouts
Reviewed by
Elena Mihailova
· 28 Aug 2026
Worse for players
NegativeOne day after tripling its payout processing time, Tsars made the same change to refunds. The clause previously read that withdrawals, including refunds, shall be provided within 24 hours after completion of KYC and approval of the account; it now reads within 72 hours.
Taken with the payout change recorded on 3 June 2026, both of the casino's stated turnaround commitments moved from 24 to 72 hours within 48 hours of each other.
The record
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Terms captured03 Jun 2026
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New version captured04 Jun 2026
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Change detected04 Jun 2026
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Human reviewed28 Aug 2026
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Published28 Aug 2026
We capture tracked terms pages on a fixed schedule. Every detected change is scored for player impact and human-reviewed before it joins the public record.
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What this means for players
Tsars has modified clause 8.2 of its General Terms and Conditions, covering the timeframe for processing refunds of unused deposits. Previously, once a player completed KYC verification and had their account approved, an eligible refund request was processed within 24 hours. The clause now reads within 72 hours.
A refund at Tsars is a reversal of money deposited into the player account and not used for the Services. To qualify there must have been no game activity on the account after the deposit being reclaimed; the request is made by email to support, and all documents the support team asks for to complete KYC must be provided first. Any other withdrawal is treated as a pay-out of winnings rather than a refund.
The edit also introduced a contradiction inside the document. Clause 8.2 now states that withdrawals, including refunds, are provided within 72 hours after KYC completion, while clause 8.3 continues to state 24 hours for the same action in near-identical wording. Comparing the two snapshots, exactly one of the document's four "24 hours" references was changed to 72 — 8.2 was updated and 8.3 was left as it was. The terms do not resolve which figure applies.
What changed
Evidence — full-page captures
Each exhibit is the full terms page exactly as it stood at that moment, archived by us. The originals are large images and open in a new tab.
Tsars has lowered the account balance that triggers a mandatory gameplay review before a withdrawal is released. The trigger previously required a balance of €50,000 or more, or a single win of €10,000 or more. It now triggers at €25,000 or more, keeps the €10,000 single-win trigger, and adds a new one: any win of 5,000x the original bet or more. Two things changed in one edit. The balance threshold is halved, and a multiplier-based trigger that did not previously exist is introduced. Because 5,000x is measured against the stake rather than the payout, a win from a small bet can now trigger a review at amounts far below any previous threshold — a €0.20 spin paying 5,000x returns €1,000, which would not have met either of the old triggers. Clause 8.21 states these check-ups could take up to 7 working days. That duration is unchanged by this edit; what changed is how many players fall into it.
Tsars has moved the deposit turnover requirement in clause 8.3.2.1 from the end of the clause to the beginning, and rephrased it. The requirement itself is unchanged: 3x the deposited amount on slot games and 5x on all other games before a withdrawal, with a 20% fee where it has not been met. This record is logged because the clause text changed, not because the obligation did. The practical effect is that a requirement previously placed where it was easy to miss now appears at the top of the section.
Tsars has tripled the processing time stated in its payout clause. The clause previously read that all payout requests are processed in the order of the queue within 24 hours; it now reads within 72 hours. Nothing else changed — the queue language and the ordering are identical, only the number moved. That figure is the casino's own stated commitment for how long it may take to process a withdrawal request once made. Tripling it widens the window from one day to three.