Cosmobet Allows Five Days for Certified ID and Rules Out Any Appeal if Funds Are Cancelled

Cosmobet's Refund Policy runs to seven short points, and the one with the widest reach is not about refunds. Citing applicable laws, it gives users five days to provide any certified identification documents Cosmobet requests, and a missed deadline puts every balance in the account at risk with no appeal. Refund requests go through Live Chat or the support email address.

• Five days for certified ID. "If such documentation is not provided within five (5) days, all user funds may be cancelled and the account may be closed." The clock starts at Cosmobet's request, and the policy does not say which documents count as certified or who may certify them.
• No appeal. "This decision is final and not subject to appeal." The side that sets the deadline also has the last word on what happens when it is missed.
• 14 days to ask for a refund. "A refund request will only be considered if submitted within the first fourteen (14) days of the transaction, or within thirty (30) calendar days if a Player claims that another individual has accessed their Player Account." Considered is the strongest word the policy offers, so a request inside the window is still a request, not a right.
• Played deposits are not refundable. "Refunds are not available if the deposited funds and any associated bonuses have been used while playing our Services." The policy does not say whether a deposit that has been partly played still qualifies for what is left of it.
• Refund costs of up to 20%. "Such costs may include, at the sole discretion of the Company, an administrative fee of up to 20%, as well as any fees incurred during the processing of the refund." The policy does not say what the 20% is measured against, when the fee applies or how its size is set. If it is taken from the refund, a €500 refund could lose up to €100 before processing fees.
• Fair play. All users must play fairly and must not influence any game's outcome with computer-assisted tools or other unfair methods. The policy attaches no sanction to the rule in this document and does not say what other methods count as unfair.

The refund side of this policy is narrow and priced, with two weeks to ask, unplayed money only and a fee whose size is the company's call. The identity clause reaches further, because a five-day deadline and a closed door to appeal decide the whole balance, not just a refund.